Sports Procedures

Resolution Process for a Sporting Concern or Complaint at SHGC

Do you have an concern or complaint that involves a particular sporting code?
Follow the steps below to resolve the problem.

Step 1Contact the Coach or Manager
In the first instance, if the coach or manager of the team is an adult and you feel you can discuss and approach the issue in a calm, responsible manner, then contact the Coach or Manager directly.

If the coach or manager of the team is a SHGC student, then go straight onto Step 2.

If your concern or complaint involves the Coach or Manager and they are also the Code Coordinator and you feel you can not approach them directly, please move onto Step 3.

Step 2Contact the Code Coordinator
Email the Code Coordinator responsible for your sport with your issue. Their email address can be found here: Sport Code Coordinator

Indicate in your email:

  • Sport
  • Time
  • Place
  • Who is involved
  • Any other relevant information

In response:

  • The Code Coordinator will respond within 48 hours of the email being received, advising next steps.
  • Further investigation and consultation will be carried out as required.
  • The Code Coordinator will then either arrange a face-to-face meeting or reply to your email to address the concern or complaint you have raised. Be prepared to listen to all points of view.

Please provide prompt feedback to the Code Coordinator as to whether you are satisfied or not, to ensure the issue has been resolved. If the issue is not resolved, please move onto  Step 3.

Step 3 Contact the Director of Sport Development
Email the concern or complaint to the Director of Sport Development: (mmcalley@shgcham.school.nz)

Indicate in your email:

  • Sport
  • Time
  • Place
  • Who is involved
  • Any other relevant information

In response:

  • The Director of Sport Development will respond within 48 hours of the email being received, advising next steps.
  • Further investigation and consultation will be carried out as required.
  • The Director of Sport Development will then arrange a face-to-face meeting or reply to your email to address the concern or complaint you have raised. Be prepared to listen to all points of view.

At this point, if a mutual understanding can not be agreed upon, the Director of Sport will involve the Principal, Step 4.

Step 4 Director of Sport Development contacts the Principal
The Director of Sport Development will share all relevant information/emails with the Principal.

  • The Principal will consider all relevant information and be in contact with you within 48 hours to discuss the concern or complaint.
  • Further investigation and consultation will be carried out as required.
  • The issue may be referred back to the Director of Sport Development or Code Coordinator, particularly if the process has not been followed.