The school will consider all requests for a refund of international student fees. Requests should be made in writing to the School as soon as possible after the circumstances leading to a request.
Some fees (such as administration fees) are not refundable.
Please contact the Director of International Students via international@shgcham.school.nz in the first instance.
We understand that things don’t always go to plan and at times you may feel we have let you down. If this happens, we want you to tell us. We’ll do our best to put things right as soon as possible or explain something we could have made clearer.
If you are dissatisfied with a refund decision made by the school or are dissatisfied with the process the school followed when making the refund decision, please contact the Director of International Students.
If you are not satisfied by the outcome of our complaints process, you may notify the New Zealand Qualifications Authority (NZQA). Please refer to the NZQA website for more information on their role and process.
You may also be able to take your complaint to Study Complaints – a dispute resolution provider specialising in supporting international students in resolving disputes with their schools.